Privacy policy

Introduction

Forum Delano ("Forum," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when you visit forumdelano.com, use the Forum mobile app, book courts or space, purchase memberships, sign up for programs, or contact us.

Questions about this policy can be sent to memberships@forumdelano.com or +1 (763) 900-9111. Mailing address: 125 Woodland Rd, Delano, MN 55328.

Use of Forum memberships, bookings, and facility access is also governed by our Terms of Service at https://www.forumdelano.com/terms.

Information we collect

Depending on how you interact with Forum, we may collect:

• Contact details such as your name, email address, phone number, and billing address when you inquire about membership, submit a form, join a mailing list, or contact us.
• Account and booking information when you create a profile, reserve courts, simulators, fitness sessions, offices, meeting space, or events through Forum or PodPlay, our booking and membership platform.
• Payment-related information processed by our payment and membership providers. Forum does not store full payment card numbers on its website.
• Communications you send to us, including email, phone calls, text messages, and messages submitted through website forms or our site assistant.
• Facility and program participation information related to memberships, reservations, leagues, clinics, events, and guest visits.
• Usage information such as pages viewed, device type, browser, IP address, and approximate location derived from your connection when you use our website.

How we use information

We use information to:

• Provide memberships, bookings, events, coaching, and customer support.
• Process payments, confirmations, reminders, receipts, and account updates.
• Send service-related notices, including schedule changes, facility updates, and policy changes.
• Respond to inquiries and provide information you request.
• Improve our website, mobile app, facility operations, and member experience.
• Send marketing communications, including email and SMS, where permitted by law and your preferences.
• Protect Forum, our members, guests, and staff from fraud, misuse, or harm.
• Comply with legal obligations.

SMS / text messaging

We may send text messages (SMS) to the mobile phone numbers you provide for promotions, offers, updates, event notifications, appointment reminders, and other Forum-related communications.

We do not sell your mobile phone number to third parties for their marketing purposes. Your number is used by Forum and service providers acting on our behalf to deliver the messages you have consented to receive.

Message frequency varies, but you can typically expect about 2–8 messages per month. Message and data rates may apply.

You can opt out at any time by replying STOP to any message we send. You may also text HELP for more information or contact us at memberships@forumdelano.com or +1 (763) 900-9111. Opting out of SMS does not automatically opt you out of email or other channels.

By providing your mobile number and consenting through our forms, ads, or signup flows, you agree to these SMS terms. Consent is not a condition of purchasing goods or services.

Website assistant and automated tools

Our website may offer an assistant that helps answer questions about Forum. When you use it, the messages you send and basic session information may be processed to generate a response.

Do not submit sensitive personal, health, or payment information through the assistant. For account-specific help, contact us directly or use PodPlay.

Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use Forum Delano.

When our cookie banner is shown, you can Accept or Decline. Accepting stores that preference locally in your browser. Declining stores a decline preference and we will not use the preference cookie for analytics beyond what is needed to remember that choice.

You can also control cookies through your browser settings. Disabling cookies may limit some site features.

For full details, see our Cookie Policy at https://forumdelano.com/cookies.

Third-party services

We work with service providers that help us operate Forum, including the services below. These providers process information according to their own privacy policies and our agreements with them. When you leave forumdelano.com or use PodPlay, the third party's terms and policies apply.

• PodPlay for online booking, memberships, events, and related account services.
• Hosting, database, and infrastructure providers that help us run forumdelano.com.
• Email, SMS, and marketing providers that help us send communications you request or consent to receive.
• Payment processors used when you purchase memberships, bookings, or products.
• Mapping services when you request directions to Forum.

Data retention

We retain information for as long as needed to provide services, maintain records, resolve disputes, enforce agreements, and comply with law. Retention periods vary depending on the type of information and how it is used.

Your choices

Depending on your relationship with Forum, you may:

• Update account or contact details through PodPlay or by contacting us.
• Opt out of promotional email by using the unsubscribe link in a message or contacting us directly.
• Opt out of promotional SMS by replying STOP to any message we send.
• Disable cookies in your browser or Accept/Decline non-essential cookies through our cookie banner when shown.
• Request access, correction, or deletion of personal information, subject to applicable law and operational requirements.

Children's privacy

Forum's website and online services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through forumdelano.com. If you believe a child has provided us personal information, contact us so we can delete it.

Changes to this policy

We may update this privacy policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.

Contact us

If you have questions about this privacy policy or our data practices, contact us at memberships@forumdelano.com or +1 (763) 900-9111.

Mailing address: 125 Woodland Rd, Delano, MN 55328.

Related: Terms of Service at https://www.forumdelano.com/terms.